Refund and Cancellation Policy

This policy applies to paid reports bought on astroprabhat.com, such as the 2027 Yearly Horoscope.

No refund once your report is delivered

Each report is a personalised digital product, calculated from your own birth details and emailed to you as a PDF right after payment. Once the PDF has been sent to the email address you entered, the order is complete and is not refundable or cancellable. This includes requests made after reading the report, for a change of mind, or because you disagree with the predictions.

An order counts as delivered when the report email has been sent to the email address you entered at checkout. Please check your Spam and Promotions folders before contacting us. If you can't find it, we will resend it free of charge.

The only cases where we refund

We refund only if the report was never delivered or there was a payment error:

Report not delivered: the report was never emailed to you within 48 hours of payment and we are unable to send it after you contact us.
Charged twice: you were charged more than once for the same order. We refund the extra payment.
Payment taken, no order: money was deducted but the payment failed or no order was created. These are usually reversed automatically by your bank or Razorpay within 5–7 working days; if not, contact us.

If your PDF does not open or is blank, tell us and we will send a working copy; this is fixed by resending, not by a refund.

Free correction

Entered a wrong birth date, time, place, name or language? Email us within 7 days of your order with your Order ID and the correct details, and we'll send one corrected report free of charge.

How to ask for a correction or report a problem

Email support@astroprabhat.com within 7 days of your order. Refunds are only considered for the cases listed above. Please include your Order ID (from your confirmation email or the thank-you page), the email address used for the order, and what went wrong. We reply within 2 working days.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. The time for the money to show in your account depends on your bank or UPI app.

Contact

support@astroprabhat.com · RISING ROOTS VENTURES (OPC) PRIVATE LIMITED, Bengaluru, Karnataka, India. See also our Terms and Privacy Policy.